Frequently Asked Questions

Your most frequently asked questions, answered.

Yes, each new rider must create an account and fill out a New Rider Questionnaire Form (available in studios) before their first class. Please note that classes are not transferable to other rider accounts.

You can create an account here.

If it’s your first time with us, we recommend arriving at least 15 minutes before your class. (First timers please ensure you have completed the online health questionnaire click here). Please note, that if you have not signed in 4 minutes before the class starts, your bike may be released. If you are running late please give the studio a call and we will hold bikes for up to 4 minutes after class starts.

When you arrive at the studio, check in with the front desk. The staff will help you sign-in for your bike, give you a tour of the studio, and set up your bike with you.

B.SPOKE has lockers free of charge and with easy to use combination locks (some lockers have USB charging points in them so you can charge your device whilst you ride). We have male and female changing rooms with showers, toilets, hairdryers, straighteners, toiletries and towels.

We sell large waters for £1.00 and have a filtered water fountain at the studio if you need to fill up. Towels are provided both for your ride and shower.

No. We offer complementary cycling shoes for your ride.

Classes can be booked two weeks in advance.

There will be a waiting list you are able to join. You won’t be charged to go on the wait list, but you will need at least one ride on your account to secure your bike if one becomes available. Bikes will be reserved on first reserved basis. If a bike becomes available within two hours of the class starting (up until 30 minutes prior) and you’re on the waitlist, you’ll be sent an email to ask if you want to accept it. 

For any early-riser classes (6.30am-9.30am) we won’t automatically allocate spaces after 10pm the night before, we will send an email asking if you want to accept the booking, and to accept, you need to click on the link in the email.

Riders must be at least 13 years old and 5′ tall. Riders under 18 are required to have a parental waiver signed before their first ride. (Please speak to a FOH member of staff to obtain the form).

We understand that life sometimes gets in the way, and if you can’t make it to class, we ask that you cancel your spot at least 12 hours before. This is to give us enough time to make sure other riders have an opportunity to attend class. Any spaces cancelled before the cancellation window will be automatically credited to your account. 
If you cancel within 12 hours your class credit will be forfeited. However, if the class is full at the start time of the class your credit will be returned. 
We have a strict no refund policy on any classes cancelled 2 hours or less before. No exception.

No. It does not require any long-term commitment. You can buy as many or as few classes as you like. However, if you’re riding regularly, our larger series offer a price discount.

No, you cannot sell or transfer your class to someone else.

No. When you buy a credit, you are only entitled to use that credit to book a bike in the studio for a particular class. You cannot redeem your credit for cash.

No. You cannot redeem your credit for merchandise.

It’s your ride, you control the resistance and how hard you want to work. One of the best things about indoor cycling is that it can be adapted to any fitness level. We’ll be honest, your first ride will be your worst ride BUT! with every class comes increased confidence and strength, so we encourage first timers to go at their own pace and have fun and come back again.

Research indicates that on average, indoor cyclists can burn between 500-700 calories in a 45-minute workout.

Yes, but we recommend you check with your doctor before riding or joining any exercise class and please let the instructor or a member of the front of house team know before the class.

I’m afraid not, no.

Best parking is as follows:

Nottingham castle (canal street) car park 2hrs £3.50
NCP car park Maid Marian way
Cliff road and Pemberton street (4-8min walk) have parking for 2hrs for £2
Various street parking nearby – please check parking meter for price

Nearest train station
Nottingham railway station, Carrington Street NG2 3AQ

Nearest bus stops
Canal Street stop (stop n1)
Crown Court stop (stop c12)
Nottingham coach station
Popham Street (stop n6)

Nearest tram stop. 

Nottingham station

All riders must sign a questionnaire prior to their first ride.

Riders who are more than 10 minutes late will not be admitted into class.

We are not responsible for any items that are lost or stolen at our studios.

If a rider is planning on leaving class early, we ask that they please tell the Instructor ahead of time.

 

Any other queries you are welcome to email us at: info@bspokeindoorcycling.com

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